Autovaa -

Policies & Terms

Autovaa is dedicated to providing a reliable and professional luxury chauffeur-driven car service. The following policies outline the terms for bookings, payments, cancellations, and general use of our services.

AUTOVAA –

POLICIES & TERMS

Autovaa is dedicated to providing a reliable and professional luxury chauffeur-driven car service. The following policies outline the terms for bookings, payments, cancellations, and general use of our services.

Booking & Payment Policy Booking Process

Booking Process

You can book Autovaa’s chauffeur-driven car services through our official website, by phone, or via reservations email. When making a booking, customers must provide the following details:

Pick-up and drop-off location
Preferred vehicle
Date and time of travel
Number of passengers

We will send a booking confirmation via email or your chosen communication channel with complete ride details.

Payment Terms

A minimum of 50% advance payment is required to confirm the booking.
The remaining balance must be paid before the ride begins.
Full payment must be made when the vehicle arrives at the reporting location. We accept payments via: Credit Cards (Visa, Mastercard, American Express), Debit Cards (Visa/Mastercard enabled), UPI Payments Any extra charges can be settled directly with the chauffeur at the end of the ride.

Modifications Booking changes depend on availability and must be requested at least 6 hours before the scheduled ride.

Additional Charges Displayed prices include the base fare, chauffeur charges, and fuel within package limits. Charges like tolls, parking, waiting time, state taxes, and post-limit usage are extra unless clearly stated.

Payment Terms

A minimum of 50% advance payment is required to confirm the booking.
The remaining balance must be paid before the ride begins.
Full payment must be made when the vehicle arrives at the reporting location. We accept payments via: Credit Cards (Visa, Mastercard, American Express), Debit Cards (Visa/Mastercard enabled), UPI Payments Any extra charges can be settled directly with the chauffeur at the end of the ride.

Modifications Booking changes depend on availability and must be requested at least 6 hours before the scheduled ride.

Cancellation & Refund Policy

Cancellation Terms

We understand that travel plans can change. Our cancellation policy for luxury chauffeur-driven car bookings is as follows:

Cancelation Time

72 hour or more before ride

within 48 hours

within 24 hours

within 4 hours/No-show

Cancelation Time

Full Refund

50% Cancellation fee

75% Cancellation fee

100% Charge

A no-show refers to failure to arrive at the pick-up location at the scheduled time.

Refund Processing

- Refunds are processed within 7 to 10 business days.
- The amount is credited to the original payment method.

Autovaa Cancellation Rights

Autovaa reserves the right to cancel a booking due to unforeseen circumstances like vehicle breakdown, unavailability, or safety concerns. In these cases, a full refund will be issued.

Refund Processing

- Refunds are processed within 7 to 10 business days.
- The amount is credited to the original payment method.

Autovaa Cancellation Rights

Autovaa reserves the right to cancel a booking due to unforeseen circumstances like vehicle breakdown, unavailability, or safety concerns. In these cases, a full refund will be issued.

General Terms of Use Service Scope

Service Scope

- All vehicles provided are chauffeur-driven only. Self-drive requests will not be accepted.
- Rates are based on defined time and distance limits known as packages. Exceeding these limits will result in additional charges

Customer Responsibilities

- Any damage to the vehicle (interior or exterior) is the customer’s responsibility.
- Smoking and drinking alcohol inside the vehicle are strictly forbidden.
- Customers must behave respectfully towards chauffeurs. Misconduct may lead to ride termination without a refund.
- Customers are responsible for their personal belongings.

Operational Conditions

- Customers must ensure there is enough space for vehicle movement at pick-up and drop-off locations.
- Customers must pay toll charges, parking fees, and state taxes.
- Autovaa may provide a similar vehicle in unavoidable situations.
- Complimentary upgrades may be offered based on availability.

Legal & Website Use

All content on this website is for informational and personal use only. Unauthorized reproduction or commercial use is prohibited without written permission. By using this website and booking our executive chauffeur services, you agree to follow these terms.

Jurisdiction

All disputes will be settled by the courts in Delhi, India.

Support & Enquiries

For any questions about bookings, payments, or cancellations, customers can contact our support team through the details on the Contact Us page.